How to go from idea to implementation with cross innovation

How can one actually foster creative collaboration in advanced manufacturing? The key is to create a space where it can actually happen, Raffaela Seitz says. Seitz runs the Cross Innovation Hub which is part of the Hamburg Kreativ Gesellschaft and as such, she and her colleagues bring together creatives and corporates. As a public agency funded by the European Regional Development Fund (ERDF), it supports various industries in the field of innovation, knowledge and space and financing.

Watch the full talk

Raffaela Scholz held a talk at the online conference „Creative collaborations for the future – drivers for interdisciplinary and cross-sectoral innovations in Europe“ that was hosted by Creative Region in March 2022.

Creatives as catalysts for change

The Cross Innovation Hub is a learning project and platform to explore and open up new innovation potentials in the collaboration with creatives and agents from other industries. The Cross Innovation Hub was launched in 2016 and as co-lead, Seitz sees a very vital role for the public institution: “We see ourselves as bridge builders, as translators. We organise spaces of collaboration and make sure that these are also spaces of trust and safety.“ Beyond facilitating spaces, the Cross Innovation Hub also offers support in legal frameworks and finances. Its programmes range from workshops and events to long-term labs that last for several weeks or months.

The Hub’s approach is to think of creatives as catalysts for change and innovation. Seitz says about letting creatives take the lead:

“They are very good at changing perspectives, highly adaptable and naturally move along different disciplines. They really find challenges that match their potential, have a visionary strive and are able to imagine what others might not be able to imagine.”

What’s important for the Cross Innovation Hub is that all parties are result-open but solution-oriented. “But the creatives and the Hub also need to make sure that companies trust that kind of process and open up for such a collaboration.”

Start with a challenge

So, how does the Cross Innovation Hub realise its events? Seitz refers to the Cross Innovation Lab dedicated to the focus on climate that took place from February to June 2021. “As part of this Lab, we organised seven challenges with 22 companies, 27 creatives and 9 scientists.” Not everyone joined every step of the process, as Seitz explains: Each project started with a challenge. In the beginning, teams were split up, then led by creatives through every stage of the process from research, synthesis to ideation and realisation. The last stage is called “Eject” and this is where a solution for the challenge is found.

But how do you turn experiments into sustainable concepts? Raffaela Seitz explained this with the help of the case study of the logistics company Rhenus. The challenge was how Rhenus could meet Green Deal targets and become a more sustainable company – in particular, the challenge was: “How might we make warehouse knowledge and data accessible in order to motivate employees and managers and give them incentives to implement solutions for CO2 reduction?“

A not-so-radical innovation

Three creatives led the Rhenus project and conducted field research at the Rhenus warehouses. “One of their main insights was that there was no one-fits-all solution possible because some warehouses are rented and some are owned. Another finding was that there’s a lot of knowledge internally already, but other warehouses are not accessing it.” According to Seitz, the research process was successful because the creatives were allowed to ask any questions and received open communication. The aforementioned collaboration at eye level was in place and creatives had lots of space to come up with solutions. Since the team recognised a competitive culture within the company, they chose a gamification approach as a proposed solution and identified two personas as target groups within the company.

The concept that the Cross Innovation Hub came up with is an online portal that informs employees about the green status of each warehouse. The platform allows users to learn what actions were taken to make the warehouse operations more sustainable and information about every category accessible. In terms of gamification, employees can collect so-called medals for supporting other warehouse teams. “Even though this is not a radical innovation, it is a concept that helps reduce carbon emission and can be easily integrated into the existing system of Rhenus”, Seitz says. While this online portal is not live yet, it is in the process of implementation at the company.

Commitment to collaboration and change

Since its beginning six years ago, the Cross Innovation Hub has worked with 159 partners to develop new products, tackle challenges and find solutions for operational problems. As part of their mission, the Hub focuses on cross innovation areas such as service innovation, change of work culture, digital transformation and new business models. Seitz wants to make sure that the actual collaboration and innovation is taken seriously by all stakeholders: “Our focus is on the early period of innovation and there’s the stretch that we need to make towards to realisation. The commitment we need is materialised in a contract and we try to make clear that there’s so much potential behind.” The project leaders also determine who needs to be part of the project at what stage of each process. According to Seitz, the CEOs in smaller companies are involved whereas in bigger companies mostly middle-management employees are part of the innovation lab.

Another important factor in convincing companies to be open for cross innovation is expectation management: “We have reflection talks throughout where we are moderators talking to the leads of the companies so we can sense where they stand and we learn if we need to correct them and make sure that they are staying on board.“

“Our public opening moment and public closing moment is where we try to include people in higher positions. This way, we make sure that projects don’t eject after the lab. But it’s a learning process”, Seitz says.

Seitz advice for cross innovation projects

Be result-open and solution-oriented, think in all directions
Creatives can help companies change perspectives and adapt new mindsets
Open communication is key to go from idea to actual implementation of a project